Data Privacy Policy

Effective Date: 1st March 2025

1. Introduction At The Horse Box Sauna ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy outlines how we collect, use, and safeguard the information you provide to us in accordance with the General Data Protection Regulation (GDPR).

2. Data We Collect We may collect and process the following personal data:

  • Personal Identification Information: Name, email address, phone number, and emergency contact details.

  • Marketing Preferences: Your preferences for receiving marketing materials from us.

  • Transaction Data: Details of services you purchase or book with us.

  • Technical Data: IP address, browser type, and usage data from interactions with our website.

3. How We Use Your Data We use your personal data for the following purposes:

  • Service Delivery: To process bookings and provide our sauna services.

  • Marketing Communications: To send you newsletters, promotions, or special offers (only with your explicit consent).

  • Customer Support: To respond to inquiries and resolve issues.

  • Legal Obligations: To comply with applicable laws and regulations.

4. Lawful Basis for Processing We only process your data where a lawful basis exists under GDPR, including:

  • Consent: For marketing communications (you can withdraw consent at any time).

  • Contractual Necessity: To fulfill your service requests.

  • Legal Obligation: To comply with applicable regulations.

5. Data Sharing We do not sell, rent, or trade your personal data. However, we may share your data with trusted service providers, such as email marketing platforms or payment processors, in compliance with GDPR.

6. Marketing Communications We will only send marketing materials if you have opted in to receive them. You can unsubscribe at any time by contacting us at thehorseboxsauna@gmail.com.

7. Data Security We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

8. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Your Rights Under GDPR, you have the following rights:

  • Access: Request a copy of your data.

  • Rectification: Request corrections to your data.

  • Erasure: Request deletion of your data (subject to legal obligations).

  • Data Portability: Request your data in a portable format.

  • Objection: Object to certain types of data processing.

  • Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at thehorseboxsauna@gmail.com.

10. Contact Us If you have questions or concerns about this privacy policy, contact us at: Email: thehorseboxsauna@gmail.com Phone: 07739350941 

11. Updates to This Policy We may update this policy from time to time. Please check our website regularly for updates.